PRIVACY POLICY

Who we are: Aqualec Limited (Company No. 16368876), Clenshaw Minns, King's Lynn Innovation Centre, 1 Innovation Drive, King's Lynn, Norfolk PE30 5BY, is the data controller for personal information collected through this website and our services. We are registered with the Information Commissioner's Office (ICO), registration number ZC112816. Contact: info@aqualec-services.co.uk.

What we collect: your name, address, phone number and email; details of the work you need, photos you send us and site notes; quotes, invoices and payment records; and, if you ask about finance, the details needed to introduce you to a lender. Our website host may also collect basic technical data such as your IP address and browser through cookies.

How we use it: to respond to enquiries, prepare quotes, carry out and certify work, register warranties, take payment, meet legal and regulatory duties (including gas, electrical and building regulations notifications), handle complaints, and keep our business records. We rely on the contract with you, our legal obligations, and our legitimate interests in running our business. We will only send you marketing if you agree, and you can opt out at any time.

Who we share it with: only where needed, with manufacturers (for warranty registration), Gas Safe Register, NAPIT and Building Control (for certification), our accountants, IT and website providers, and, if you ask about finance, TradeHelp Ltd and the lender(s) we introduce you to, who will process your data under their own privacy notices. We never sell your data.

How long we keep it: job, certificate and financial records are kept for 6 years after the work (longer where certificates or warranties require it). Enquiries that do not lead to work are deleted within 12 months.

Your rights: you can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, or withdraw consent. Email info@aqualec-services.co.uk and we will reply within one month. If you are unhappy with how we handle your data, you can complain to the ICO at ico.org.uk or on 0303 123 1113.

Last updated: November 2026.